Refund policy
Oculak
United Kingdom
Return Policy Overview
- Return Window: You have 30 days from the day you receive your order to return items.
- Condition: Items must be unused, in their original condition, and returned with the original packaging.
- Easy Returns: Returning items to us is easy and our customer support team will assist you.
Return Costs
Defective or Incorrect Items: If a product is faulty, damaged during transit, or incorrect, return shipping costs will be fully covered by us.
Change of Mind or Ordering Error: In cases where the return is due to personal preference—such as ordering the wrong item, size, or no longer needing the product—the customer will be responsible for the return shipping costs.
How to Return an Item
Step 1 – Contact Us
Reach out to our customer support team at contact@oculak.com, providing your order number and the reason for your return request.
Step 2 – Receive Return Instructions
Once your request is reviewed, we’ll email you a return authorization along with detailed instructions for completing the return.
Step 3 – Prepare the Package
Carefully repackage the item in its original packaging, ensuring all accessories, tags, and documentation are included.
Step 4 – Print the Return Label
A prepaid shipping label will be emailed to you. Simply print and affix it to the outside of your package.
Step 5 – Ship the Item
Drop off your parcel at the designated shipping carrier location, as outlined in the return instructions.
Refund Process
Inspection
Upon receiving the returned item, we will conduct a thorough inspection to confirm that it meets our return eligibility criteria.
Refund
Once approved, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear, as processing times may vary depending on your bank or payment provider.
Exchanges
If you’d like to exchange an item for a different size, color, or product, we're here to help. Simply contact us, and we’ll guide you through the exchange process efficiently.
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return. These products will be clearly identified as non-returnable in their respective product descriptions.
For More Information:
Visit our FAQ's page or contact our customer services.
Contact information:
Business Name: Oculak
Address: 10 Great Marlborough St London London W1F 7JL
Email: contact@oculak.com
Phone: +44 7577 306264
Contact: https://www.oculak.com/pages/contact-us
Customer Service: Monday to Friday - 9:00 AM – 5:00 PM (GMT)
Our customer support team usually reply within 24 hours.
Thank you for shopping at Oculak!