Privacy policy

Effective date: 21/07/2025

This Privacy Policy explains how we collect, use, and disclose personal data when you visit or make a purchase through the Oculak website, as well as the choices you have regarding your information.

We use your data to operate, improve, and personalize the Oculak shopping experience. By using the website, you agree to the collection and use of your information in line with this policy. Unless otherwise defined, the terms used in this Privacy Policy carry the same meanings as outlined in our Terms and Conditions.

Definitions

Service
Service refers to the Oculak website

Personal Data
"Personal Data" refers to any information relating to an identified or identifiable living individual. This includes data that can directly or indirectly identify a person, either on its own or when combined with other information we hold or may acquire.

Usage Data
"Usage Data" is information collected automatically, either generated through the use of the Service or from the Service infrastructure itself (such as the duration of a page visit or browser type).

Cookies
"Cookies" are small data files stored on your device (computer or mobile) that help enhance user experience and functionality.

Data Controller
The "Data Controller" is the individual or legal entity that determines the purposes and means of processing personal data.
For the purposes of this Privacy Policy, DIT LTD is the Data Controller of your Personal Data.

Data Processors (or Service Providers)
A "Data Processor" (or "Service Provider") is a third party—individual or legal entity—that processes data on behalf of the Data Controller.
We may engage trusted Service Providers to assist in processing your data more efficiently and securely.

Data Subject (or User)
The "Data Subject" is any living individual who uses our Service and whose personal data is being processed.

Information Collection and Use

We collect various types of information for multiple purposes to provide, maintain, and improve our Service for you.

Types of Data Collected

Personal Data
When using our Service, you may be asked to provide certain personally identifiable information ("Personal Data") that can be used to contact or identify you. This information may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to send you newsletters, marketing communications, or promotional materials that may be of interest. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in those emails.

Usage Data
We automatically collect information on how the Service is accessed and used ("Usage Data"). This may include details such as your device’s IP address, browser type and version, the pages you visit on our Service, the date and time of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information.

Cookies are small data files that may contain an anonymous unique identifier. They are sent from our website to your browser and stored on your device. We also use tracking technologies such as beacons, tags, and scripts to collect and analyze data, helping us improve and optimize our Service.

You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, please note that if you disable cookies, some parts of our Service may not function properly.

Examples of Cookies Used:

  • Session Cookies: Used to operate our Service.
  • Preference Cookies: Used to remember your preferences and settings.
  • Security Cookies: Used for security purposes.

Use of Data

Oculak utilizes the information we collect for a variety of purposes, including to:

  • Provide, operate, and maintain our Service
  • Inform you of any updates or changes to the Service
  • Enable your participation in interactive features of the Service, should you choose to engage
  • Deliver responsive and effective customer support
  • Analyze and gather insights to enhance and improve our Service
  • Monitor how the Service is accessed and used
  • Identify, prevent, and resolve technical issues
  • Send you news, special offers, and information about products, services, and events similar to those you have purchased or expressed interest in, unless you have opted out of receiving such communications

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), the legal basis on which Oculak collects and processes your personal data, as outlined in this Privacy Policy, depends on the type of data and the context in which it is collected.

Oculak may process your Personal Data on one or more of the following legal grounds:

  • To fulfill a contractual obligation – for example, to provide products or services you have requested
  • With your consent – where you have given us permission to process your data for specific purposes
  • In pursuit of legitimate interests – where processing is necessary for our legitimate business interests and does not override your fundamental rights and freedoms
  • For payment processing – to manage and process transactions securely and effectively
  • To comply with legal obligations – when required to do so by applicable laws and regulations

Retention of Data

Oculak retains your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to comply with legal and regulatory obligations, resolve disputes, and enforce our contractual agreements and internal policies.

Usage Data is generally kept for a shorter period, unless it is required to enhance the security or functionality of our Service, or if longer retention is mandated by law.

Transfer of Data

Your information, including Personal Data, may be transferred to—and stored on—servers located outside your state, province, country, or other jurisdiction, where data protection laws may differ from those in your location.

If you are located outside the United Kingdom and choose to provide your information to us, please be aware that your data, including Personal Data, will be transferred to and processed in the United Kingdom.

By submitting your information and agreeing to this Privacy Policy, you consent to that transfer.

Oculak takes appropriate steps to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to any organization or country unless adequate safeguards are in place to protect your data and other personal information.

Disclosure of Data

Disclosure to Law Enforcement
In certain situations, Oculak may be legally obligated to disclose your Personal Data in response to lawful requests from public authorities, such as a court or government agency.

Legal Requirements
Oculak may also disclose your Personal Data in good faith when such disclosure is deemed necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Oculak
  • Investigate or prevent potential wrongdoing related to the Service
  • Ensure the safety of Service users or the public
  • Protect against legal claims or liability

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you are entitled to certain rights concerning your Personal Data. Oculak is committed to taking reasonable steps to enable you to access, correct, amend, delete, or restrict the use of your personal information.

If you would like to know what Personal Data we hold about you—or request its removal from our systems—please contact us directly.

Depending on the circumstances, you may have the following rights:

  • Right of access – You have the right to access the personal information we hold about you.
  • Right to rectification – You can request corrections to any inaccurate or incomplete data.
  • Right to erasure – Also known as the "right to be forgotten," you may request the deletion of your Personal Data, where applicable.
  • Right to object – You have the right to object to our processing of your Personal Data, including for direct marketing purposes.
  • Right to restriction – You may request that we limit how we process your data in certain situations.
  • Right to data portability – You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller.
  • Right to withdraw consent – If processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

We may require verification of your identity before responding to such requests to help protect your privacy and security.

If you believe our handling of your data infringes applicable data protection laws, you also have the right to lodge a complaint with your local Data Protection Authority within the EEA.

Service Providers

We may engage third-party companies and individuals—referred to as "Service Providers"—to support various aspects of our Service. These providers may assist with hosting, maintenance, analytics, customer service, marketing, or other operational functions.

These Service Providers are granted access to your Personal Data solely to perform these tasks on our behalf and are contractually required to handle your information securely and in accordance with this Privacy Policy. They are not permitted to use your data for any purpose other than delivering the specific services we have engaged them for.

Analytics

We may use third-party analytics tools to help us monitor, analyze, and improve how our Service is used.

Google Analytics
Google Analytics is an analytics platform that collects data on website usage, such as visitor behavior, traffic sources, and page performance. Google may use the data collected to understand and enhance its own advertising services. You can opt out of tracking by Google Analytics through settings in your browser or by using a browser extension specifically designed to block analytics scripts.

Behavioral Remarketing

Oculak may use remarketing services to show you targeted advertising on other websites based on your previous interactions with our Service. These services use cookies to deliver ads that are more relevant to your interests.

Google Ads (AdWords)
Google Ads remarketing is used to serve personalized ads after you have visited our website. You have the option to adjust your ad preferences or disable this type of advertising altogether by managing your browser settings or disabling cookies.

Facebook Remarketing
Facebook remarketing allows us to display tailored ads on Facebook based on your activity on our Service. You can control your ad experience through your Facebook account settings or mobile device preferences. Facebook also complies with regional advertising industry guidelines, and opt-out options are available through self-regulatory organizations depending on your region.

Payments

If you choose to purchase products or services through our Service, payments are processed through trusted third-party providers.

We do not collect or store your payment card details. All payment information is entered directly into secure systems provided by our external payment processors. These providers are responsible for handling your data in accordance with their own privacy policies and comply with industry standards for payment security.

Our payment processors follow the Payment Card Industry Data Security Standard (PCI-DSS), which is administered by the PCI Security Standards Council—a collaborative body formed by major payment brands such as Visa, Mastercard, American Express, and Discover. These standards are designed to ensure that your payment information is handled securely.

We currently use Stripe as our payment processing provider.

Links to Other Websites

Our Service may include links to external websites that are not operated or controlled by Oculak. If you choose to follow a link to a third-party site, please be aware that you will be subject to that site’s terms and privacy practices.

We strongly recommend reviewing the privacy policies of any third-party websites you visit, as we do not endorse or assume responsibility for their content, data handling, or business practices.

Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or legal guardian and believe that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from a minor without verified parental consent, we will take prompt action to delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we do, we will post the revised version on this page.

Prior to any significant changes taking effect, we will notify you either by email or through a prominent notice on our Service. The updated effective date will also be reflected at the top of this Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. All changes become effective immediately upon being posted on this page.

Contact information:

Business Name: Oculak
Address: 10 Great Marlborough St London London W1F 7JL
Email: contact@oculak.com
Phone: +44 7577 306264
Contact: https://www.oculak.com/pages/contact-us

Customer Service: Monday to Friday - 9:00 AM – 5:00 PM (GMT)

Our customer support team usually reply within 24 hours.

Thank you for shopping at Oculak!